What is Proactive ScriptAssist and Why is it a Game-Changer?

Sometimes — not often, but every now and then — we come across an invention that is so remarkably useful, that we wonder: how did I survive without this?

High speed internet comes to mind. So do GPS devices. And who wants to imagine a world without the cronut?

Well, it’s time to add one more invention to the list: Proactive ScriptAssist.

The Back Story
Websites are not static things. They change over time; sometimes in minor ways, and other times in major ways (for fun, check out the Internet Archive’s Wayback Machine to see what some of your favorite websites looked like in the past — like Apple’s home page from 1996 which invites folks to learn about “the future of the Macintosh”).

Now, for visitors, the fact that websites constantly change is not a problem. In fact, it’s often a good thing because the change is an update, addition, or improvement of some kind.

But for IT and InfoSec professionals who are in charge of (among other things) website monitoring in their company, these changes can — and often do — trigger all kinds of bugs and errors. Fields and forms stop working, elements stop loading (or they load v..e..r..y….s..l..o..w..l..y), and there can be security vulnerabilities as well.

Multi-Step Monitoring
Thankfully, there is a way to verify that everything is working before site visitors start sounding the alarm bells — or worse, disappearing never to return.

This method is to implement an easy-to-use web recorder to create scripts of what site visitors actually/ typically do on various web pages, and make sure that everything is working properly. This is highly effective. That’s the good news.

The not-so-good news, is that when changes occur — even fairly small ones — re-scripting monitors can be a complex process that, in some scenarios, may require a level of expertise and experience that some IT/InfoSec professionals don’t have.

What’s the solution to this obstacle? Let’s all say it together: Proactive ScriptAssist!

About Proactive ScriptAssist
Available EXCLUSIVELY from AlertBot, Proactive Script Assist is an optional plan that includes the following:

  • Our team watches over an account, and proactively re-scripts any monitors that fail. We do all of the work, and our team has years of experience. After all, we created the technology, and we know how it works!
  • Failing monitors are evaluated within 3 hours, and the customer is notified of the situation.
  • Failing monitors are re-scripted within 3 to 24 hours (our response time is rapid, but the actual duration depends on the complexity — some re-scripting efforts take longer than others).
  • Customers get unlimited re-scripting and configuration updates from our team year-round.

Plus, if needed our team offers advanced support over remote desktop sessions (join.me sessions). This is not always necessary, but it is another layer of help just in case.

The Bottom Line
Inventions that changed our lives: High speed internet. GPS. Cronuts. And now, AlertBot’s Proactive ScriptAssist. It’s an elite list, and one that we’re honored to join.

Learn More
Ready to make your IT/InfoSec teams weep with joy (which is nothing like the weeping they did that time the intern wiped out the backup)?

If you’re a current AlertBot customer, then contact your Account Manager today.

If you haven’t yet experienced AlertBot, then start your free trial today. You’ll be setup in minutes. No billing information, nothing to install, and no hassle.

Now, if you’ll excuse us, we’re going to read about the future of the Macintosh while enjoying a cronut or two (or 5).

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s